Frequently Asked Questions

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You may be eligible to keep your traffic ticket off your driving record. You must appear in court and the Judge will make this determination. If you are eligible and you plead guilty, you can attend a driving safety class and/or complete public service in addition to paying court costs in order for your traffic ticket to not go on your driving record.

If you are eligible and the Judge approves you attending the class, you will be provided documentation reflecting when and where to appear for the driving safety class. You must appear for your scheduled class on time and complete the class or your ticket will go on your driving record. If you are unsure of your class date, time, and/or location, contact the Clerk at 615-264-5354. You can also contact the Clerk if you have to reschedule your class date. Note, this must be done prior to your scheduled class date.

If you fail to pay your ticket in full or fail to appear in court on your scheduled court date, you will be found guilty by default, are subject to a fine for failure to appear, and your driver's license can be suspended by the Department of Safety. You may be required to pay a reinstatement fee to the Department of Safety. Unpaid citations are subject to all collection efforts as allowed by law.

Yes, you have the right to plead not guilty to the charge(s) pending against you and have your case heard by the City Judge. You must appear on your scheduled court date to plead not guilty. Your case will then be rescheduled to another date to be heard. After a trial, the Judge will decide whether you are innocent or guilty. You have the right to appeal if you are found guilty.

Anytime the detector is making a chirping noise, replace your batteries.

Always test your batteries once each month.

When it is time to change the time (Spring Forward or Fall Back), make it a habit to change your batteries at this time.

The battery is probably low. Replace it immediately and remember to test your batteries once a month.

We only accept this information during an open recruitment. If we are currently recruiting for a position you may be interested in, follow the steps for that recruitment, apply, and submit all the required materials by the specified deadline. Each recruitment is different. Be sure to read all of the information for that recruitment. We are unable to accept applications, resumes, etc. that are not for a specific recruitment.

No. Each open recruitment will have specific documentation that is required. Your resume and/or cover letter may be submitted along with your application and other required documents, but simply submitting a resume and/or cover letter will not suffice for an application.

Yes.

The Title VI of the Civil Rights Act of 1964 prohibits discrimination based on race, color, or national origin in programs or activities which receive federal financial assistance. It is the policy of the City of Hendersonville to ensure compliance with Title VI of the Civil Rights Act of 1964; 49 CFR, Part 21; Related statutes and regulations to the end that no person shall be excluded from participation in or denied benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance from the U.S. Department of Transportation on the grounds of race, color, sex, or national origin. For more information, please visit our Title VI page.

Visit the Job Interest Notification page, complete your personal information, and select the fields that you are interested in. Once a recruitment is launched in that field, you will be notified at the email provided that recruitment has opened and you may apply at that time.

The City has a specific protocol when it comes to Open Records Requests. You will be required to complete the Request for Information Form and once the file has been reviewed and protected information has been redacted, an appointment will be set for you to come in and review the file. Please refer to the Open Records Request website for additional information.

No.

Please contact the Human Resources office at Hendersonville City Hall located at 101 Maple Drive North in Hendersonville, TN. You may reach us via email or by phone at 615-264-5314.

Tennessee Peace Officer Standards require a Law Enforcement Officer to be a citizen of the United States. However, other positions within the City of Hendersonville require employment eligibility verification through the completion of an I-9 document.

In some cases, yes. The City of Hendersonville has a very strict policy regarding tuition reimbursement for current, eligible employees. Current, eligible employees are encouraged to review this policy prior to signing up for classes.

Once an employee has successfully completed their probationary period, they may contact the Human Resources office and schedule a 'Spanish Fluency' test. The Human Resources office will coordinate this. If you pass, you will receive a one-time bonus of $2,500.

You are encouraged to contact us periodically.  You may also check with the Parks Department for seasonal positions. 

Every month, the Planning Department receives applications to be reviewed by the Planning Commission. Certain projects must also be reviewed by the Board of Mayor and Aldermen for final approval. Several project types require a Public Hearing, including annexation, rezoning, new preliminary development plans, revisions to existing development plans, and requests to the Board of Zoning Appeals.

Law enforcement officers do not normally have the authority to go onto private property, which is not open to the public, and remove individuals or request them to leave without the consent or authority of the property owner. If an officer observes someone on private property when the business is closed, or a problem is reported by someone who does not have the authority to sign a trespass complaint, the officer must contact the person who is legally responsible for the property.

An Authorization to Enforce and Prosecute Criminal Trespass Violations (also referred to as a "Letter of Trespass") with the Hendersonville Police Department gives officers permission to act on behalf of the property owner or manager in trespass situations. In addition, officers who observe trespassers on private property can address the problem immediately, rather than having to wait, contact a property owner or manager, if one can be located, or take no action at all.

If you are encountering trespassing issues on your property, the Hendersonville Police Department offers an Authorization to Enforce and Prosecute Criminal Trespass Violations (or Letter of Trespass) that allows officers to respond to your property and address trespass complaints without you needing to be present every time.

By filling out the request form (PDF) and complying with posting requirements, the Hendersonville Police Department can act, in the absence of the owner, for purposes of enforcing laws against any person found on private property without the owner's consent or lawful purpose.

The Hendersonville Zoning Ordinance defines a vacation, or short-term rental, as a "dwelling unit or other structure rented and/or used exclusively by a person or group of persons for lodging for terms of less than 30 days." Rental of 30 days or more is not considered short-term and does not fall under the restrictions of short-term rentals.

Residential homes where the owners live full-time and are only renting a portion of their home are not defined as Vacation Rental or Short-Term Rental.

The Board of Mayor and Aldermen passed an Ordinance in 2016 (Ordinance 2016-16) that restricts vacation rentals to:

• Old Town Commercial (OTC)
• General Commercial (GC)

An Engineered Site Plan, Use and Occupancy Permit, and Business License are required for short-term rental operations.

The City of Hendersonville Police Department offers these tips:

• If you do not feel comfortable or do not want to answer the door, don't. Tell the solicitor you are not interested through the door.
• If you are unsure if a solicitor is legitimate, ask for identification verifying they are employed by the company they claim to work for. If they do not have any identification, do not give them any money and tell them to leave.
• If a solicitor refuses to leave or becomes irate, shut the door. If they still do not leave, call 911.
• Do not let someone "guilt" you into giving them money or buying their product.
• Do not believe stories such as "I live in your neighborhood" or "my car is broken down just around the corner".
• Never let anyone into your home.

Solicitation permits issued by the City of Hendersonville are to be carried by the vendor at all times while soliciting / peddling. Ask the vendor to see their permit.

The City of Hendersonville Police Department's Non-Emergency line is staffed 24 hours daily, 7 days a week at 615-451-3838.

No. There is no call-in brush and limb pickup service provided by the City.

Limb crews work through each route (Routes A, B, and C) in the City approximately once every 3 to 6 weeks depending on the weather. The volume of limbs can affect the pickup schedule.

City of Hendersonville residents must follow these guidelines:

• The pile of brush must be left within four feet of the edge of the road. If near a sidewalk, please place piles on the house side of the sidewalk and not in the narrow strip of grass.
• The pile of brush must not be placed under trees and overhead wires so that our equipment can reach it without posing a danger to the operator. Also, piles must be kept away from mailboxes or other structures to avoid damage to the structure.
• The maximum diameter of limbs is six inches. Anything thicker than that will not be picked up.
• The pile of brush should be no larger than ten feet by ten feet. If larger please consider laying out one pile for now and other piles the next month.
• No vines or root balls.
• Small, firewood-sized cut-up stumps may be collected.
• Do not include in your pile any building materials, trash, plastic, metal, wire, card, cardboard, paper, or glass.
• No commercial tree-cutting will be collected by the City. If you have hired a commercial tree service, have them haul off the debris. Most likely, they are already billing you for it. The City of Hendersonville is not responsible for picking up anything cut by trimming or cleaning services.
• For leaf collection, simply put them in paper bags and leave them at the edge of the road/ curb.
• Loose leaves will not be picked up.
• Do not put place piles on the street or sidewalks. If an accident occurs as a result of this, the homeowner will be liable for the damages.
• There is no need to schedule a pickup. The city is divided into zones and one zone at a time is cleaned. The length of time between pick-ups varies depending on the amount of debris in the different zones and the weather.

The City has divided limb collection into 3 Routes or Zones according to geographic area:

• "A" Route - Walton Ferry Peninsula area
• "B" Route - Indian Lake Peninsula area
• "C" Route - North of Gallatin Road area

See the detailed Zone Map on the Limb and Brush Collection page to find your designated Zone area.

The City provides updates approximately every 24 to 48 hours. Each update reflects areas to be collected within 2 to 3 days.

The limb and brush collection service is provided for City of Hendersonville residents only.

We're projecting middle of July.

Typically the second week in August through the third week in October.

2 to 3 scheduled activities per week.

Middle of July following the coaches meeting

They are held during the week and on Saturdays. Typically no games will be scheduled on Wednesdays, Fridays, and Sundays unless for make-ups.

Players are responsible for providing their own helmet (with face mask), glove, bat, pants. socks, and belt. Each team is required to provide their own catcher equipment. The Parks Department will provide each player with a jersey and hat. Parks Department will also provide each team with a tee, practice balls, and game balls.

Quickball is parent-led program (not a league) that runs an hour long. It is different than t-ball. Quickball focuses, mainly, on fundamentals, with each practice having 4 sections that go over hitting and fielding. There is a 10-minute warm-up and a group vs. group game at the end. No gloves are needed. 

The City will pick up yard waste in Biodegradable bags (paper bags) only.

The City will pick up any yard waste that will fit inside the paper bags including grass clippings, leaves, weeds, and small twigs. The City will not collect it if plastic flowing pots, plastic mulch bags, or garbage is mixed in with the yard waste.

The City will not collect yard waste if mixed in with plastic flowing pots, plastic mulch bags, or garbage.

Paper yard waste bags may be purchased at local hardware stores on from online vendors.

In general, illicit discharges include any discharge into a storm drain system that is not entirely composed of stormwater. The exceptions include water from firefighting activities and discharges from facilities already under an NPDES permit. Illicit discharges are a problem because, unlike wastewater, which flows to a treatment plant, stormwater generally flows to waterways without any additional treatment. Illicit discharges often contain pathogens, nutrients, surfactants, and various toxic pollutants.

An illicit connection is an illegal and/or unauthorized connection to the municipal separate storm sewer system (MS4) whether or not such connections result in discharges into that system.

If you see something, say something. Even if you are unsure what the discharge may be, you can report any suspicious spills, leaks, and/or discharges to the City. City of Hendersonville Staff are trained to identify unlawful discharges of pollutants to the storm drain system, but we need help from you.

You can help us by reporting any pollution you observe, by using the form below (Reports can be submitted anonymously). If you see any of the following, please let us know:

• Water pollution activity
• See material spilled or dumped into a waterway
• Observe conditions near a storm drain or stream that indicate a polluting activity

When it rains, water hits the grass, trees, roads, and sidewalks.

• When it hits the grass, the rain goes into the ground.
• When it hits the sidewalks, roads, and buildings, the rain runs into the street and becomes stormwater.
• Stormwater runs down the street and into storm drains which flow into the rivers, lakes, and streams.
• Along the way, it picks up pollutants.

A substance that makes something (such as air or water) impure and often unsafe.

Pollutants include trash, dog poop, chemicals used on our lawns and gardens, dirt, oils, and greases from our cars.

Stormwater runoff is the water that flows off roofs, driveways, parking lots, streets and other hard surfaces during rain storms. Stormwater runoff is also the rain that flows off grass surfaces and wooded areas that is not absorbed into the soil. The runoff that is not absorbed into the ground pours into ditches, culverts, catch basins and storm sewers. It does not receive any treatment before entering the streams and lakes.

Water from rain or melting snow either seeps into the ground or "runs off" to lower areas, making its way into streams, lakes, and other water bodies. On its way, runoff water can pick up and carry many substances that pollute water. Examples of common pollutants include fertilizers, pesticides, pet wastes, sediments, oils, salts, trace metals, grass clippings, leaves and litter. Stormwater polluted runoff can be generated anywhere people use or alter the land, such as farms, yards, roofs, driveways, construction sites, and roadways.

As precipitation falls on undeveloped areas, it is primarily absorbed into the ground or slowly runs off into streams, rivers or other water bodies. However, development resulting in rooftops and paved areas prevents water from being absorbed and creates a faster rate of runoff. This development often causes localized flooding or water quality issues.

Stormwater runoff needs to be managed just as any other natural resource. First, it is needed to minimize damages that may occur when stormwater runoff exceeds the capacity of the pipes and open channels used to carry stormwater to our rivers and streams. Second, it is also needed to maintain the quality of our natural watercourses as drinking water supplies and for recreational activities such as swimming, fishing, water skiing, etc.

Historically, the City has performed maintenance of the stormwater collection system, which includes cleaning, repair and replacement of the City's stormwater infrastructure. When funding has been available in the past, the City has implemented a small number of flooding and drainage improvement projects. Also, the Federal Government has mandated that all cities the size of Hendersonville implement a series of programs and services to improve water quality. These mandates include programs to regulate development, inform/educate the public, and the identification of potential pollution sources throughout the City.

Currently, in most cases, the owner of record is the responsible party to accept, to maintain, to add and to discharge stormwater flows. These systems routinely cross City maintained property that is generally located within public street rights-of-way.

The City operates and maintains drainage facilities that are located within the public right-of-way or public easements. The City is also responsible for the water quality of natural streams within its jurisdiction as designated by both the State and Environmental Protection Agency (EPA). The City does not maintain facilities that are located on private property or that fall under the jurisdiction of other local governments.

Stormwater services are primarily funded from revenue derived from property taxes collected by the City, which are held in the City's General Fund. As such, stormwater must compete for these funds with other City services such as parks, roads, fire, police, etc. Most stormwater-related work is performed by the Public Works Department.

Although the city has done a good job managing the existing program on a limited budget, the backlog of stormwater projects to address significant flooding issues in the City has grown and the new, federally mandated water quality programs that must be implemented have strained existing resources. Due to the high demand on the General Fund over the past several years, the City is not currently able to set aside enough funds to adequately address all the City's stormwater needs.

By establishing a dedicated funding source through stormwater fees, the City can ensure that the revenue required to manage and maintain this important system is available. A stormwater utility program will enable the City to take a more proactive approach to stormwater management. The City will be able to provide an increased level of system maintenance and repair that is necessary to support the aging infrastructure in Hendersonville. In addition, the utility fees will enable the City to construct necessary capital improvement projects to reduce the risk to public health and safety from flooding. Finally, the fees will support the development of a comprehensive stormwater management and water quality improvement plan, as mandated by Federal and State governments.

In January of 2017, the City hired an independent consulting firm to perform a review of the City's current stormwater management program and to identify long-term funding needs to address city-wide flooding concerns and regulatory requirements. A rate model was developed to evaluate potential rate structures and levels to fund the City's program. On February 13, 2018, the Hendersonville Board of Mayor and Alderman (BOMA) held a final vote to implement the stormwater management program.

The stormwater utility fee is based on the square footage of impervious surface area on your lot. The vast majority of utilities across the country have found this to be the most equitable way to charge and collect revenues for this program. A stormwater utility fee is similar to a water or sewer fee. In essence, customers pay a fee related to the amount of runoff generated from their site, which is directly related to the amount of impervious surface on the site.

Impervious surface area means a surface which is compacted or covered with material that is resistant to infiltration by water. In terms of the ordinance, it means the number of square feet of horizontal surface covered by buildings, and other impervious surfaces. Common examples include roofs, driveways, parking areas, sidewalks, patios, decks, tennis courts, concrete or asphalt streets, crushed stone, compacted gravel surfaces, or any other surface which impedes the natural infiltration of surface water.

The City is responsible for providing and maintaining infrastructure for drainage and flood control as well as compliance with new Federal and State regulations on water quality. This includes installation and maintenance of storm drains, inlets, and ditches as well as ensuring State programs such as erosion and sediment control are provided on construction sites. These services are done to protect personal and public property as well as provide for a healthy environment. Funding is not provided by Federal or State government for these services.

The stormwater charge will appear on the Hendersonville Property Tax bill starting in October 2018, as per the ordinance passed by BOMA in February 2018.

A property's value does not affect runoff, so property taxes are not the most equitable way to pay for stormwater services. For example, a high-rise building and a shopping mall may have similar value and pay similar property taxes. However, the shopping mall produces more runoff because of the amount of parking and rooftops. The fee system ensures the shopping center pays a higher stormwater fee than the high rise.

No, because it is a fee - not a tax. Taxes are based on the value of the property. The stormwater fee is assessed based on the amount of impervious surface on the property (i.e. hard surfaces such as roofs, driveways and parking lots), which is directly related to the amount of runoff the property produces. The runoff generated by these impervious surfaces contributes to pollution and flooding problems and, therefore, all property owners should pay their share of the costs.

An ERU is the average square footage of the impervious surface area (measured in square feet) for a single family residential property determined pursuant to the City's proposed ordinance. That amount is 3,930 square feet. The ERU was determined by averaging the square footage of a detached single family residential properties in the municipality.

All single-family homes will be charged a rate of $6 each month, and are classified as one ERU (Equivalent Residential Unit= 3,930 square feet). The municipality's governing body found that the intensity of development of most parcels of real property in the municipality classified as single-family residential or similar and that it would be excessively and unnecessarily expensive to determine precisely the square footage of the improvements on each such parcel. Therefore, all single-family residential properties in the city shall be charged a flat stormwater management fee, equal to the base rate, regardless of the size of the parcel or the improvements.

All non-residential properties will be billed at a rate based on their measured impervious area. To determine the monthly fee, divide the total impervious area of your property by 3,930 square feet (or one Equivalent Residential Unit) to obtain the number of ERUs and multiply by the base single-family residential rate of $6 per month per ERU. Impervious areas were determined by analyzing aerial photographs to identify the amount of impervious surface on each property. For the majority of properties, the City's fee will be billed on the Hendersonville Property Tax bill. However, in some circumstances, alternative billing methods may be used.

The revenues generated by this fee will be used to fund all stormwater-related services, which include enforcement of the City's stormwater ordinances, planning for future impacts, stormwater infrastructure maintenance and repairs, construction of necessary capital improvement projects and associated property acquisitions. The fee will also pay for annual compliance requirements of the City's NPDES MS4 permit, which is a program mandated by the State and Federal government for all communities similar in size to Hendersonville.

At least 25 cities and counties in Tennessee (and over 2,000 nationwide) currently have a stormwater fee. Many local governments in Middle Tennessee, including Gallatin, Goodlettsville, White House, Portland, Lebanon, Murfreesboro, Smyrna, Springfield, Spring Hill, Nashville, LaVergne and Franklin, have already implemented similar fee programs.

The stormwater program focuses on reducing the potential for the loss of life or property due to flooding and improving and protecting the quality of our lakes, rivers and streams.

Drainage problems may include roadway or structural flooding, clogged or failing underground pipes and culverts, stream bank erosion and stormwater pollution affecting a stream.

Everyone in the City benefits from the Stormwater Management Program. When stormwater runs off your property, the City must have a program and funding to manage the increase in runoff and pollutants. Direct benefits may include providing safe passage on roadways during storms, protecting your property from upstream runoff, protecting property downstream from your runoff, complying with Federal and State mandates, educating our children about pollution, and improving water quality.

You can call the City of Hendersonville Public Works at 615-822-1016. We will investigate your concern and advise you of what action can be taken.

Any questions regarding the Hendersonville Stormwater Utility should be directed to the City's Stormwater Management Program at 615-822-1016.

Middle of May

Usually the first Saturday of June through July 31st.

2 to 3 scheduled activities per week

Following the coaches meeting

They are held during the week and on Saturdays. Typically no games will be scheduled on Wednesdays, Fridays, and Sundays unless for make-ups.

12 games per league

Players are responsible for providing their own helmet (with face mask), glove, bat, pants. socks, and belt. Each team is required to provide their own catcher equipment. The Parks Department will provide each player with a jersey and hat. Parks Department will also provide each team with a tee, practice balls, and game balls.

The new standard service will be once a week, curbside collection. Standard service allows for two cans and two bags weekly. 

The city is requiring the collection vendor to offer backdoor service as an add-on cost. The new contract has not been officially put in place. However, we anticipate it will cost around $24 a month to add this service. Finalized details will be released once the board has approved the contract. 

After July 1, 2024 only residents who sign up for the back door add-on service or who qualify for a medical exemption will get backdoor collection. All other homes will be collected curbside. 

The city has a medical exemption waiver for residents who cannot physically get their cans to the curb and do not live with an able-bodied person who can help. Residents will have to fill out the form along with their physician. Residents who qualify will get backdoor service at no cost. 

Medical Waiver Form for Backdoor Service

Forms are available online (link below) and at city hall. They must be completed by both the resident and their physician and submitted to City Hall.

Medical Waiver Form for Backdoor Service

The residential trash fees for standard collection are included in your annual property tax bill. There is no need to sign up. Everyone is automatically enrolled. 

Standard service includes two cans (up to 96-gallon in size) and two bags. Regardless of size, there can only be two cans at the curb. Bags outside of the cans in excess of two will not be collected. 

No. Residents can use their existing cans/carts. Curbside allows for two cans up to a 96-gallon size. There can only be two cans even if they are smaller than 96-gallon. 

The new contract includes 2 bulk items per week.  Bulk items are considered any single item that does not fit into a trash bag or can. This can include appliances, furniture and large boxes. Excess bagged trash is not considered bulk collection. 

Bulk items are defined as a single item that cannot fit into a trash bag or can. This can include appliances, furniture, and large boxes. Excess bagged trash or boxes filled with loose items are not considered bulk collection. There is a weight limit of 50lbs for bulk items except appliances. 

Residents are able to add on back door service to the base collection the city provides. This will cost approximately $24 a month and will be paid directly to Waste Pro. Residents will be able to start signing up for this service soon. Check the website for links to sign up. 

Yard waste placed in plastic trash bags at the curb or in cans will be collected with the weekly trash collection. However, please note curbside collection volume guidelines will still apply. Only two bags and two cans will be collected. 

The city will also continue to collect yard waste (paper leaf) bags and limbs as we have been. Yard bags should be put out by Monday for collection during the same week. There is no limit on the number yard bags collected at each residence. The city can not pick up yard waste in plastic bags. 

Yes! If you live in a home with alley access to your driveway, your curbside collection will be behind your home. Curbside collection should be on the driveway side at the curb. 

The trash will be picked up once per week on your assigned service day.

No, hazardous items are not allowed in containers. For example, oil-based paint is not allowed, but water-based paint if properly dried using an absorbent is allowed. If hazardous items are found during collection, the trash will not be collected.

Yes, trash at the backdoor must be bagged and in a container. No overflow bags are allowed at the curb.  All cans must have lids on them.

Excluded waste is all commercial and industrial refuse, construction debris except as what was defined previously, dead animals, institutional waste, hazardous waste, offal waste, stable matter, vegetable waste, and special waste.

Vegetable waste - excluded if resulted from the processing of plants for food by commercial establishments such as canneries. This does not include waste products resulting from the preparation and consumption of food in places such as cafeterias and restaurants.

Institutional waste - solid waste originating from education, health, and research facilities such as schools, hospitals, nursing homes, laboratories, and other similar establishments

Special Waste - special waste is a form of excluded waste and is defined as non-hazardous, solid waste that is subject to additional government regulations or special handling requirements in the collection, transportation, processing, or disposal as a result of the characteristics of or processes which generate such waste.

No, the time for trash collection may vary on the scheduled service day. Things like weather, collection volumes, vehicle maintenance, etc could alter the time of day the drivers collect trash. All trash should be out for collection by 6:00 am on their schedule collection day. 

Hours of Operation

Collection of Residential Refuse can occur anytime between 6 am - 8 pm or dark whichever occurs first on each scheduled collection day.

Holidays (No Pickup)

During all holiday collection weeks, if your service day falls before the holiday you will be on schedule. If your service day falls on the holiday or after, your collection service will be one day behind. The following holidays are observed by Waste Pro: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

No. Please remember that residential trash collection does not include the collection of move-outs or cleanout items placed curbside/roadside. Property owners are responsible for the appropriate disposal of these items. Residents may dispose of these items at the Resource Authority of Sumner County at 615-452-1114.

Waste Pro will collect water/latex based paints If the cans have dried out. Leave the lid popped open so that the trash collection crew can verify the contents are not liquid paint.' 

You can purchase drying agents for paint at local hardware stores, or use kitty litter or shredded paper to absorb and dry the paint. To dispose of wet paint or oil-based paint, please call the Sumner Co. Resource Authority at 615-452-1114 for an appointment for drop-off.

If there are no bed bugs, and if the mattresses stay dry, they will be collected from the curbside. These will count as two bulk items and will be the max for that week's collection. 

Trash collection crews cannot accept building and construction material (including lumber from pallets, fencing), glass doors or table tops, appliances with compressors still installed, motors or grills with fuel tanks still installed, mattresses or furniture with living pests (bed bugs), carpet not properly prepared, large or heavy items (basketball goals, trampolines, sectional sofas) that have not been broken down into components, manure, hazardous waste, automotive/vehicle parts (includes tires) or wet paint. This list is not comprehensive; please call Public Works at 615-822-1016 for specific item information.

A USDA survey completed in March 2023 indicated certain areas of the city have higher than average deer population.  The highest area of concentration had an estimated 81.3 deer per square mile. The state average is 19.6 deer per square mile.  For more details, you can view the USDA survey results online. 

Deer are generally not a threat to humans.  However, deer overpopulation can lead to higher rates of conflicts and damage. For example, deer will seek out gardens and landscaping as a food source, causing damage.  Additionally, deer-vehicle collisions affect human safety and can cause economic loss.  Parasites (e.g., ticks) commonly associated with deer can present human and pet health challenges. Though rare, deer can also hurt pets and humans if they feel provoked to defend themselves or offspring. These situations are more common with an increase in deer and human interactions. 

TWRA is the government agency responsible for setting rules and regulations of hunting, fishing, and boating. The agency manages deer populations by licensing hunters and by setting hunting season dates, bag limits, and rules for how they can be harvested. In Tennessee, wildlife populations are owned by all citizens of the state, rather than being private property of landowners. TWRA manages wildlife populations for the state to ensure they do not return to the threatened levels seen 75 years ago when the agency was founded.

Culls can be performed by the USDA or private entities. However, they are an expensive effort due to manpower, equipment, and carcass disposal. The TWRA does not perform culls but is the regulatory agency that issues a permit to allow a cull. Because of the high volume of deer needed to be removed for a cull to be successful, they are often a temporary measure and need to be repeated. The city and TWRA are unaware of examples where a single culling event was successful. 

Tennesseans can buy a hunting license to be able to legally harvest deer during deer season. When deer season is closed, the agency will also issue depredation permits to residents who have experienced landscape/garden or other types of damage from the deer. Because the agency is funded by the sales of hunting and fishing licenses, not general taxpayer dollars, TWRA does not have the staff or resources to be able to provide removal services statewide. The agency sets regulations to allow citizens to manage populations through legal hunting.

Supplemental feeding of the deer leads to increased reproductive potential, which ultimately increases the herd size. Supplemental feeding also attracts deer to homes which increases the chances of conflicts and causes deer to lose their fear of humans. This can lead to health and safety hazards including the spread of parasites. 

In 2018, ordinance # 2018-8 was adopted which changed the city’s municipal code, Title 10, chapter 6 to prohibit the intentional feeding of deer. Residents can be fined up to $50 for each instance they are cited. 

Deer populations in Tennessee do carry diseases but have not been shown to spread to humans. Two diseases the TWRA works to manage are hemorrhagic disease and Chronic Wasting Disease. Both are contagious among deer, but there is no evidence that they can be transmitted to humans. If you see a sick deer, you should leave it alone. More information is available here: Chronic Wasting Disease | TWRA | Report A Sick Deer (tn.gov)  

The TWRA does warn that parasites, such as ticks, can be spread by deer, which can present human and pet health challenges. 

Hendersonville residents can call our public works department at (615) 822-1016 to report a dead deer in the public right of way. You can also report a sick or dead deer to the TWRA at the following link. TWRA | Report A Dead or Sick Deer (tn.gov)

Deer resistant landscaping includes plants that are often strong-smelling like lavender, salvia, and herbs, as well as flowers like daffodils, irises, and zinnias. 

The city’s Deer Monitoring and Control Committee is currently working with the TWRA and USDA to provide educational material, workshops and resources for Hendersonville residents. 

It is best to leave fawns alone. Most likely, the fawn is not actually abandoned but practicing normal white-tailed deer behavior. Female deer hide fawns in cover such as tall grass or brush (even in your yard) to avoid predators while the female deer continues to forage. Keeping herself some distance away from her fawns prevents her scent from attracting predators to the fawns.

Additionally, there have been recent changes to the state’s fawn rehabilitation laws. Wildlife rehabilitators in Tennessee are no longer permitted to accept white-tailed deer fawns. This restriction is an effort to minimize the spread of diseases through human-aided movements and to keep white-tailed deer wild.

Yes. A valid hunting license is required to hunt in Tennessee, certain exemptions apply for landowners. (see link below) All residents born after January 1, 1969 must complete a Hunter Education Course to hunt. The state sets season dates, bag limits, and legal methods each year. Information on Tennessee hunting regulations can be found here. Hunting in Tennessee | Where and How (tn.gov)

Yes. Contact one of our local TWRA agents below for options on connecting hunters to your property or obtaining a depredation permit. 

Lt. Eric Anderson eric.anderson@tn.gov 

Officer Montana Michelson montana.michelson@tn.gov 

Sgt. Nathan Karch Nathan.Karch@tn.gov

The Citizen Self-Service (CSS) portal is an online platform that provides convenient access to various services offered by the city/county's Planning, Building, and Permitting departments. It allows you to apply for permits, submit plans, request inspections, pay fees, and track the status of your projects from any device with an internet connection.

The CSS portal is available to city of Hendersonville homeowners, contractors, developers, architects, and engineers. Anyone who needs to apply for a permit, schedule an inspection, or access public records related to building and development can use the portal. Certain features require a user registration including applying for permits, plans, and paying invoices.

• Apply for various permits (e.g., building, electrical, plumbing, mechanical, roofing).
• Submit and manage building plans and other project documents.
• Schedule, reschedule, or cancel inspections.
• Pay permit and inspection fees online.
• Check the status of your applications and projects.
• View public records, such as permit history and inspection results.

To create an account, click the "Register" or "Create an Account" link on the CSS portal's homepage. You will be asked to provide some basic information, such as your name, email address, and to create a password. You may also be asked to verify your email address. Click here for the CSS Registration guide. 

No, the CSS portal is free to all users. Creating an account and using the portal for general inquiries is no cost.

Yes, the CSS portal is designed to be mobile-friendly and is accessible from smartphones, tablets, and other devices.

After logging in, you can view your dashboard, which will show a list of all your applications. Each application will have a status indicator (e.g., "Pending Review," "Under Review," "Approved," "Issued," "Closed"). You may also receive email notifications when the status of your application changes.

Make sure you are logged into the correct account. If you are still unable to find it, you can use the search function on the portal's homepage to look up permits by address, permit number, or a specific project name. If you still can't locate it, you may need to contact the appropriate city of Hendersonville department for assistance.

Yes, the CSS portal uses industry-standard security measures to protect your personal and financial information. All online payments are processed through a secure, encrypted payment gateway.

While the city of Hendersonville encourages the use of the online portal to streamline processes, paper applications may still be accepted in some cases. However, please be aware that using the online portal may result in faster processing times and greater convenience. Check the specific department's website or contact them directly for their policy on paper submissions.

The City of Hendersonville's portal generally accepts major credit cards such as Visa, MasterCard, and Discover. We also accept electronic payments (echecks) from a bank account. American Express may not be accepted.

Yes, a 2.95% processing fee is added to card payments to cover the cost of the transaction.

Online payments are generally processed immediately, and your permit/plan invoice and status will update in real time. However, it may take several business days for the payment to be posted to your account. 

Online payments using a pre-paid debit card (including CashApp, Venmo, etc.) are not accepted via the Citizen Self Service portal. 

You will need the complete permit number and/or address associated with your project. You will also need to know the type of inspection required (e.g., framing, plumbing, final inspection) in order to make the appropriate selection in CSS.

Yes, to ensure your inspection is scheduled for the next business day, requests must be submitted by a specific time, usually late in the afternoon on the preceding business day (e.g., 3:30 PM or 4:00 PM). Check the system for the exact cut-off time.

While you can't typically request a specific time, you may be able to indicate a preference for morning or afternoon in the notes section of your request. The inspectors' schedules depend on their workload and location.

After logging into your CSS account, you can access your project dashboard. Here, you will see a list of your inspections and their current status (e.g., "Pending," "Scheduled," "Passed," "Failed"). You can click on the inspection to view detailed results and any comments from the inspector.

Yes, the CSS portal allows you to cancel or reschedule an inspection that has not yet been confirmed or scheduled by staff. There may be a deadline for making changes (e.g., you may need to cancel at least one business day in advance to avoid a re-inspection fee).