How often will my trash be picked up by Waste Pro?
The trash will be picked up once per week on your assigned service day.
What waste will not be picked up by Waste Pro?
Excluded waste is all commercial and industrial refuse, construction debris except as what was defined previously, dead animals, institutional waste, hazardous waste, offal waste, stable matter, vegetable waste and special waste.
Vegetable waste - excluded if resulted from the processing of plants for food by commercial establishments such as canneries. This does not include waste products resulting from the preparation and consumption of food in places such as cafeterias and restaurants.
Institutional waste - solid waste originating from education, health and research facilities such as schools, hospitals, nursing homes, laboratories, and other similar establishments
Special Waste - special waste is a form of excluded waste and is defined as non-hazardous, solid waste that is subject to additional government regulations or special handling requirements in collection, transportation, processing or disposal as a result of the characteristics of or processes which generate such waste.
Are hazardous items allowed in containers?
No, hazardous items are not allowed in containers. For example, oil-based paint is not allowed, but water-based paint if properly dried using an absorbent is allowed. If hazardous items are found during collection, the trash will not be collected.
What is considered acceptable construction debris?
Carpet and carpet padding removed by resident may be placed at the curb for collection. The carpet must be cut into 4’ sections, tightly rolled and each section weighs no more than 75 pounds. Carpet and padding may also be placed in trash bags for collection. Bags shall weigh no more than 35 pounds. Carpet removed by a professional contractor will not be collected.
Not acceptable: wood pallets, scrap lumber, drywall
Does trash at the backdoor have to be bagged and how much can a bag/container weigh?
Yes, only trash at the backdoor must be bagged. Trash in curbside containers can be loose, however bagging helps prevent litter during the process of collection. One single bag must not exceed 35 pounds. The weight of a container and its contents shall not exceed the can manufacturer’s recommendation.
Will my trash be collected at the same time every day?
No, the time for trash collection may vary on the scheduled service day. Please note as of July 1, 2019 trash collection routes have changed. Trash will be collected per the route map provided in the following website:
Collection of Residential Refuse shall not start before 6:00 A.M. or continue after 8:00 P.M. or dark whichever occurs first on the same day.
Holidays (No Pickup)
During all holiday collection weeks, if your service day falls before the holiday you will be on schedule. If your service day falls on the holiday or after, your collection service will be one day behind. The following holidays are observed by Waste Pro: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
If I place bulk items at the curb, can I leave the remaining trash at the backdoor?
Yes, if bulk items are placed at the curb, trash left at the backdoor will be collected.
Stoves, refrigerators, water tanks, washing machines, furniture and other similar items and materials other than construction debris (except as noted),dead animals, hazardous waste or stable matter with weights or volumes greater than those allowed for bins or containers, as the case may be. Refrigerated appliances (air conditioners, vending machines, etc.) cannot be accepted unless it can be proven by the producer that the refrigerant has been removed.
Will my trash be collected if the property (single family residential) is gated?
No, residents with a gated or fenced property must place all trash outside the gate or fence. Waste Pro employees will not enter behind the gate or fenced area. If a resident has a gate and is determined to need a medical waiver by the City then accommodations will be made to enter the gated area and retrieve the trash.
What size containers may be used for trash collection and where may the containers be placed?
Residents may use any size container they desire; however, the size of container will dictate the placement. All 95/96 gallon containers MUST go to the curb. Containers and bags placed curbside or backdoor should be placed away from personal vehicles or property to ensure safe collection. All trash at the backdoor must be in a trash can with a lid and be above ground. Containers must be located on the driveway side of the home and be located within 10 feet of the main house structure. From the driveway closest to the home, the container must be visible from the back of the house.
Some cart manufacturers have containers that are less than 42” in height and are the 95/96 gallon size. The intent of the 42” height requirement was to distinguish between the 95/96 gallon container and all other trash cans. Also, for clarification the measurement is taken with the lid on, as the lid should remain on the can to prevent rainwater from entering. Again, all other smaller trash cans may be left backdoor.
Should Waste Pro employees enter a resident’s property when No Trespassing signs are posted?
No, if No Trespassing signs are posted the resident shall place all trash intended for collection at the curb.